to take a customer credit card for payment you must call the business office with all credit card information between the hours of 9am and 3pm (X1275) and have it billed to our income account. this account number can be found on our information bulletin board above the computer desk
Outpost employees and OED faculty receive free rentals. Other Recreation Program staff receive "outpost dollars" for each hour they work, the amount of which is recorded in the Staff rentals folder.
***all Outpost staff rentals come second to regular customers*** this means you must check the reservation folder prior to taking out any equipment.
***Outpost staff may not reserve gear*** this means you must take whats left. sometimes during busy seasons there will not be any gear left to take out. You may reserve equipment by paying the regular prices.
Outpost employees and OED faculty sign out equipment using the staff rental form kept in the "out" rentals slot where all rental forms are kept for gear that is presently out.
Other Recreation Program employees fill out the normal paperwork required of all renters, and then the amount is deducted later on by management.
Most purchases are made with companies we have a credit account with, and each company has it's own parameters to follow. Let management handle these. If you need to purchase something from town such as a tool or other supplies, you can either spend your own money and get reimbursed, or use $ from the money drawer/box. A RECEIPT is always required, and let management know what you've purchased by leaving them the receipt and a note in the money box. Be sure to RECORD all money in and out on the money box tally form.
How do we make employee gear purchases/pro deals?
All of our forms are located on the computer "T" drive, which can be found via our computer desktop shortcut (upper right hand corner of screen) . Click on the shortcut and then on the "forms" folder
In general, non-trained people are not allowed to rent boats. All renters will need to know how to, and be able to safely trailer the boat they are renting. Staff should quiz renters regarding general topics relating to the activity: where are you going? how cold is the water? do they know any rescue techniques? do they know how to take care of the boats and gear? (sand, launching? etc) If you as staff are inexperienced with paddling then please defer the question to a staff member with experience.
Canoe- they must have all the core skills and paddling awareness as mentioned above. the NC Basic canoeing class meets this requirement though other forms of instruction may be acceptable.
River kayaks- must have taken the basic river kayaking course offered by NC or its equivalent.
sea kayaks- must have taken the basic coastal kayaking course offered by NC or equivalent safety course.
Sailboats- must have taken a basic sailing course or have a certification.
If you as staff are inexperienced with paddling then please defer the questions to a staff member with experience.
Season pass- for one item is equivalent to 3 weeks individual rental pricing for that item. This pass is good for 30 individual or consecutive days of rental. (basically one week free, and they can use it anytime within one calendar year) to record a persons season pass use staff should use the "class" rental form and write "season pass" on it. We do not have a specific form made up at this time.
9 days or more receive 20% off entire rental
Half-day rentals - are for 4 hours or less. Price is half of a full day.
If the item is broken out of negligence the renter can either purchase the item at current depreciation value, or pay for the repair.
If broken from normal wear the renter is not responsible.
Also, burns from our stoves most happen when;
a. boiling water spills on someone who is sitting beneath the stove (i.e. cross-legged on the ground)
b. from faulty O-ring or other seal on the fuel bottle or stove gaskets. Make sure to replace all O-rings and seals that are old or cracked.
The purchasers name, The amount paid, and the Item sold/rented. All sold items should get a receipt. Rentals don't need a separate receipt from the rental form.